Customer Service

Dear buyers! Thank you for choosing the e-market.su online store - a trading platform where you can buy digital goods, payment and recharge cards of all mobile operators, Skype vouchers. Every day we will try to improve the support service, adding new features for the convenience of our customers. The store does not bear any responsibility for the quality of goods offered for sale by independent sellers, but assists in solving any difficulties that arise. We are ready to provide free technical support to all users of this resource. As a third party, our consultants are under no obligation to act on either the seller's or the buyer's side.

What should I do if I have been scammed?

If you think you have been the victim of a scam, here are your steps:

First, read the product description carefully. Does the item received match the description? If it matches, and you made a mistaken purchase, you need to contact the seller and calmly explain the situation. A conscientious seller, as a rule, will provide full support and advice on all issues related to the goods he sells. If the product partially does not match the description, or is of poor quality, you must go to the "My purchases" section no later than within 48 hours from the date of payment, select the product and leave a negative review. An email will be sent to the seller's email address asking you to contact you to resolve the misunderstanding. If the seller has not responded in any way for several days, feel free to contact the administrator of the trading platform. If the seller does not have a personal passport, or after 30 calendar days, information on the assignment of a certificate was not provided at the request of the trading platform, the administration returns the funds to the buyer, while withholding a commission of 0.5% of the purchase amount. Please note that we only work with the WebMoney payment system. If the payment was made in another way, then you will have to register in the WebMoney system. Using the contact information, contact the seller yourself and try to resolve the problem. In case of any difficulties, please contact the administration of the trading platform by e-mail: support@exaccess.ru

The right choice of digital goods:

The main thing is to understand that the e-market.su online store sells digital goods. This type of product usually does not have a physical representation, which allows you to receive it instantly immediately after payment. Any misunderstandings between the seller and the buyer arise due to inattention, so we recommend that you familiarize yourself with the recommendations below.

Our recommendations:

Be sure to read the product description before purchasing. An illiterate description can mislead the buyer, but conscientious experienced sellers try to avoid this. Only after making sure that the product offer suits you, and there are no questions left, you can safely make a purchase. If you still have questions, then contact the seller using the contact information to clarify the characteristics of the product. By the way, it is also important that the promptness and completeness of the answer will help you form your opinion about the seller. Having met the sign "certificate of quality" on the page, you can be sure that you are buying a quality product. Each seller has a page with personal information. Before buying, you should definitely look there and pay special attention to the date of registration and contact details. Each seller writes a description of the goods and indicates the contact details on their own and the administration of the online store does not check them. Conscientious sellers have a personal certificate. This means that his data has been verified and copies of documents are stored in the WebMoney attestation service. It will also not be superfluous to check the number of sales. A high number of sales and, accordingly, a rating indicates that buyers trust the seller. Sellers of the trading platform are registered users of the WebMoney Transfer system and have certificates issued by this system. On the official website of WebMoney, you can read reviews and claims for a specific seller left by other users.