Thank you for choosing e‑market.su — a marketplace for digital goods, including mobile top‑up cards, payment cards, Skype vouchers, and more. We are constantly working to make your experience with our store more convenient and are always ready to help you resolve any issues you may encounter.
Our customer support team provides free technical assistance to all platform users. Our consultants act as a neutral party: we do not take sides in disputes between sellers and buyers, but we are here to help clarify the situation and find a solution.
What to Do If You Believe You Have Been Misled
If you have concerns about the fairness of a transaction, please follow these steps:
- Check the product description. Make sure the item you received matches what was stated in the product listing. If there is no discrepancy and the purchase was made by mistake, contact the seller — in most cases, they will be willing to help and provide consultation.
- Leave feedback if the item does not match the description. If the product partially fails to meet the description or is of poor quality, go to the “My Purchases” section within 48 hours after payment, select the relevant item, and leave a negative review. The seller will receive a notification via email and will be able to contact you to resolve the issue.
- Contact the platform administration if the seller does not respond. If the seller has not gotten back to you within a few days, please reach out to the platform’s administration. If the seller does not hold a personal аттестат (attestation) or fails to provide information about their аттестат within 30 calendar days upon the platform’s request, we will refund your money, deducting a commission of 0.5 % of the purchase amount.
- Keep the payment system specifics in mind. We only work with WebMoney. If the payment was made through another service, you will need to register with WebMoney to resolve the issue. In this case, try to contact the seller directly using the contact details they provided.
If you face any difficulties, feel free to email us at support@exaccess.ru — we’ll be happy to advise you on the next steps.
How to Choose a Digital Product and Avoid Mistakes
Digital products have no physical form and become available immediately after payment. Most problems arise due to haste or insufficient attention to the product listing, so we’ve put together a few simple recommendations:
- Read the description carefully. Before placing an order, make sure the product fully meets your expectations. If you have any questions, ask the seller before making a purchase.
- Assess the seller’s responsiveness and thoroughness. The speed and detail of the seller’s responses can help you gauge how reliable and customer‑oriented they are.
- Check the seller’s status. The presence of a “Quality Certificate” badge is an additional indicator of the seller’s reliability. On the seller’s profile page, pay attention to their registration date, contact details, and number of sales: a high rating and large sales volume indicate that other buyers trust this seller.
- Look for a WebMoney аттестат. A personal аттестат confirms that the seller’s data has been verified and copies of their documents are stored in the WebMoney attestation service. You can check the seller’s reputation, including reviews and complaints, on the official WebMoney website.
Please note: sellers create product descriptions and provide contact details themselves, and the store administration does not perform preliminary checks. Therefore, your own attentiveness is your main tool for protecting yourself when making a purchase.