Task 1.
Question 1. What is the conflict leads to a decrease in personal satisfaction, group cooperation, the efficiency of the organization?
1) functional;
2) interpersonal;
3) group;
4) dysfunctional;
5) personality.
Question 2. What is the conflict?
1) is a special type of interaction of social forces in which the actions of one hand, faced with opposition from the other, make it impossible for the realization of its goals and interests;
2) is a special kind of impact on the head of a slave;
3) this massive clash of workers due to their dissatisfaction over the delay in payment of wages;
4) This special measure exposure of workers who do not perform the work assigned to them;
5) the science of the ability to control the workplace.
Question 3. What is the stage of the conflict for some external event actuates the conflicting parties?
1) conflict;
2) Provisional;
3) the resolution of the conflict;
4) pre-conflict;
5) post-conflict.
Question 4: What happens at a post-conflict stage?
1) finding ways to complete resolution of the conflict;
2) accumulation and sharpening of contradictions in the system of interpersonal and group relations in force appeared divergence of interests, values \u200b\u200band attitudes of the subjects of conflict interaction;
3) conflict of interest at this stage takes the form of sharp differences that individuals and social groups not only seek a settlement, but in every way aggravates;
4) Efforts for the final elimination of conflicts of interests, goals, objectives, eliminated social and psychological tensions and cease any struggle;
5) some external event actuates the conflicting parties.
Question 5. What happens if after selecting forms of interaction going on avoiding interaction of one of the parties?
1) the potential conflict;
2) open conflict;
3) the absence of conflict;
4) Development of a compromise;
5) closed the conflict.
Task 2.
Question 1: What are the causes of interpersonal conflicts?
1) the shortcomings related to the organization of labor, regulation, use of moral and material incentives;
2) difficulties and tensions associated with interpersonal relationships within the team;
3) defects in the field of management, recruitment and placement of personnel in accordance with the qualifications and psychological characteristics;
4) the wrong style of leadership;
5) all of the above.
Question 2. What can not be the cause of the conflict?
1) the sharpness and brutality in dealing with subordinates;
2) a false understanding of the unity of command and administration;
3) Head of principle;
4) callousness and indifference to the needs of subordinates;
5) psychological compatibility.
Question 3. What helps to prevent conflict situations?
1) openness and simplicity of the head;
2) the ability to notice the positive and negative reactions to their behavior;
3) a sober assessment of their abilities and achievements;
4) the content of paragraphs 1.2;
5) the content of paragraphs 2.3.
Question 4: What is conflict prevention?
1) medical research among subordinates;
2) the employee's supervisor timely assistance in its work;
3) timely implementation of measures to limit the likelihood of conflict and the regulation of its development in a given direction;
4) pre-planned event for the introduction of new work rules and new conditions in the workplace;
5) Training of an employee who is moving up the career ladder.
Question 5: What should be taken into account in the selection of measures to overcome the conflict?
1) The economic situation in the country;
2) the interests of the Parties to the confrontation;
3) The objectives of the organization;
4) the interests of one of the confla
Task 23.
Question 1. What is the advantage of the method of brainstorming?
1) allows you to take a fresh look at the situation that seemed hopeless;
2) allows us to get rid of unnecessary problems;
3) reduces the level of stress;
4) reduces the risk of conflict;
5) all of the above.
Question 2: What should be done Statistics conflict situations?
1) to know what employees should be punished;
2) to avoid them in future;
3) to identify with any of the employees should not communicate;
4) the content of paragraphs 1, 2;
5) the content of paragraphs 1 and 3.
Question 3. What can help the treatment of the question to your inner voice?
1) help to find a good place to work;
2) help to establish good relations with the head;
3) to help you cope with life's challenges and learn from them for themselves;
4) to help cope with spiteful colleagues;
5) helps to restore order in the workplace.
Question 4: What you need to do to have passed such an emotional state in which it is difficult to think rationally, to draw conclusions?
1) Forgive yourself;
2) Do something to unwind;
3) Take your emotions under control;
4) Do not engage in self-blame and self-flagellation;
5) All of the above
Question 5: What should be done to make it easier to draw lessons from the conflict situation? (Note the extra)
1) Ask your inner voice, which can be learned, what benefits can be drawn from this sad experience;
2) Get rid of positive emotions remained after the conflict;
3) Take the conflict corresponding place;
4) Think about what you can teach conflict;
5) Do not allow other people to become an obstacle.
Task 24.
Question 1. Where appropriate cooperation?
1) If the presence of the parties opposing the interests of one of them is convinced that will achieve the best results;
2) when a man seeks to achieve a dominant position and the subordination of the opponent;
3), while the presence of the parties have different, sometimes conflicting interests and interdependence;
4) in the presence of similar interests and goals;
5) times.
Question 2. What does not belong to the tactics used during the negotiations?
1) the wording of items of discussion in terms of the corresponding data issues;
2) the intentional dissemination of false information as a way to win;
3) a reasonable estimate of its objectives;
4) Possible options are considered with regard to their practical implications;
5) related to the conflict as a common problem.
Question 3: What belongs to the tactics used in the fight?
1) one-sidedness of the information which focus on the facts favorable to that party;
2) The wording of items of discussion in terms of alternative solutions;
3) promoting active participation in the cooperation of all forces;
4) the wording of items of discussion in terms of their own making;
5) the wording of items of discussion in terms of matching these issues.
Question 4: What types of activities involves negotiating?
1) influencing the balance of power;
2) the achievement of expected results;
3) increasing influence on the opponent;
4) the content of paragraphs 2, 3;
5) the content of paragraphs 1 and 2.
Question 5. How does the motivation?
1) in the form of an order;
2) The following rules and guidelines;
3) it is associated with the terms of the organization;
4) at the request of employees;
5) at the request of the head.
11.03.2015 20:01:01
где работа!?пишет оплачено а не чего не скачивается!