Coursework management of customs officers

Introduction 3
1. Theoretical aspects of personnel behavior management 5
1.1. Organizational behavior and its varieties 5
1.2 Behavior in the organization 11
1.3. Methods and methods for managing staff behavior 18
2. Analysis of organizational behavior in Pskov Customs 29
2.1. Brief organizational description of the Pskov Customs 29
2.2. Organization of personnel behavior management 32
2.3. Assessment of organizational behavior of Pskov Customs 33
2.4. Developing measures to improve organizational behavior 37
Conclusion 41
References 43
Appendices 47